How to get your crew to take job photos
If your team isn't taking photos, the problem is rarely laziness. Usually the process is awkward, or nobody ever looks at the results.
Why crews skip photos
- It takes too many taps.
- The app is in a language they do not read well.
- They do not know what you want photographed.
- They worry that it is about catching them out.
- Nobody ever mentions the photos, so it feels pointless.
What works
Explain why it protects them: a photo showing the damage was already there saves them from blame. Show one simple example of a good photo, and keep the rule small to begin with, such as one before and one after per job.
Then make it part of finishing. If a job can't be closed without a photo, you no longer need to chase anyone. Finally, praise good photos in front of the team and share the client's reactions. People repeat what gets noticed.
For crews who dislike apps
Use big buttons, one step at a time, in their language. Set up the first job with them in person. Five minutes on site beats any instruction sheet. Older staff often become your most reliable users once it is routine.
Questions
What if a worker has no smartphone?
Pair them with someone who has one, or give crew leaders the job of taking the photos.
Should it be tied to pay?
Generally not at first. Make it a normal part of the work, and deal with repeat gaps in conversation.